NEO Additional Information for Department Supervisors
- Read and explain it to employee.
- Field questions regarding wording, implications, etc.
- Encourage the employee to learn it and support its purpose.
- Focus on its relevance and importance to Juniata's employees and customers.
- Introduce the department's customers (e.g. students, parents, community).
- Emphasize the quality and achievements of our students.
- Explain the department's approach to satisfying its customers.
- Help depict how pleased customers positively affect the department and its reputation at the college and in the community (helps with recruiting).
- Provide necessary guidelines about implementing excellent customer service.
- Be specific regarding policies and accepted, expected behavior in the department.
Tour of the Department / Other Offices
- Do this after lunch in order to start fresh (remember the employee just endured several hours of explanations and introductions; employee is probably overwhelmed!)
- Meet President during tour time (if available).
Day One Assignments
- Make sure it allows the new employee to feel valuable and responsible.
- Do not make employee's first job busy work - that is demeaning to any employee.
- Ask a co-worker to walk through the task with the new employee if it is fairly complicated or if it is done "the Juniata Way."
Week One Assignments
- Brief the employee about typical jobs that are shared within the department.
- If you cannot schedule specific tasks for new hire to complete by the end of the week, provide insight about what can be expected to happen.
- Be optimistic about opportunities - it encourages independence.
- Inform your new employee about the goal-setting meeting and the upcoming evaluation that must be completed by the end of the week.
- Finally, encourage new hire to ask questions if anything confusing or uncertain should arise. It is much easier to correct a mistake before it happens!
- Select an appropriate Mentor from outside your department and submit your request to Benefits Coordinator, who will take the responsibility of setting up their first meeting.