Human Resources

Lab Natural Light 2

Operations Coordinator

Primary Role

Responsible for the Service Response Center, including customer service relations, processing and scheduling service requests, quality control management and service performance measurement.

Typical Duties and Responsibilities

  1. Serves as primary contact for customer service issues pertaining to service requests.
  2. Processes, tracks, updates and accounts for individual service requests, as well as planned maintenance and project work orders.
  3. Determines and schedules daily service, planned maintenance, and project work orders.
  4. Responsible for closing completed work orders and preparing staff folders for the following day.
  5. Meets with supervisors to review backlog, priorities, staff productivity, and overtime needs.
  6. Maintains and updates data/records within Maintenance Connection.
  7. Creates, maintains and updates planned maintenance schedules within Maintenance Connection.
  8. Responsible for quality control and service performance measurement.
  9. Performs related duties as assigned.

Supervision Required/Given

Receives general direction and overall guidance while working independently. Must work collaboratively and cooperatively with diverse individuals and customers. May supervise bargaining unit employees.

Position Qualifications

  1. Knowledge and capabilities normally acquired through a high school diploma or equivalent, college degree preferred.
  2. Intermediate computer and data entry skills with experience in Microsoft Office software.
  3. Organizational ability with attention to detail and accuracy.
  4. Demonstrated positive communication and customer service skills. Ability to work independently in a changing environment.