Human Resources

Director of Retention Management

Primary Role

The Director of Retention Management is charged to develop and improve programs to ensure that the College maximizes persistence and timely graduation of full time candidates for degrees.


Typical Duties and Responsibilities

  1. Collaborates in College-wide efforts to promote student success which is demonstrated by achieving and sustaining retention goals and graduation rates.
  2. Arranges for and participates in research activities that will identify at risk enrolled students and that will focus College efforts to improve persistence and timely graduation.
  3. Acts creatively as an individual and in concert with others to initiate programs and to further develop programs that will enable the College to meet its strategic objectives for persistence and timely graduation.
  4. Manages strategies for the effective use of financial aid in the retention of students at the lowest feasible discount levels and assists in development of College communication tactics to partner with students and their families on affordability.


Supervision Given/Received

  1. Reports to the Executive Vice President for Enrollment and Retention and works independently with discretion and judgment as to how best to achieve college goals. 
  2. May provide guidance, skills development and career support to multiple direct reports.
  3. Promotes effective teamwork and communication among all departments of the College capable of improving persistence and timely graduation.


Position Qualifications

  1. BS/BA is required. An advanced degree is desirable. Additional training and education in higher education administration is highly desirable.
  2. At least four years of progressively responsible experience in enrollment management and/or retention is required.
  3. Excellent interpersonal, planning, organizational and communication skills.
  4. A working knowledge of computer programs and database management.
  5. Ability to work independently within a broad strategic framework and institutional priorities.
  6. Must work cooperatively and collaboratively with numerous and diverse individuals and groups.
  7. A team player with the proven ability to lead a staff, develop competencies in others, and delegate responsibility.