Human Resources

Customer Service Representative

Primary Role

Coordinate student-billing process; maintain and reconcile student account receivable records; receive, research, and answer billing questions and problems. Provide backup counter services to general and student populations.

Typical Duties & Responsibilities

  1. Coordinate, compile, verify, prepare, and collect semester and interim bills for students and all related facets thereof.
  2. Answers questions and researches problems involving charges, financial aid, and other credit/charge matters. Make collection phone calls and negotiate payment terms.
  3. Provide backup cashier counter service for cashing checks, accepting deposits, refunding reimbursements, directing inquires, etc.
  4. Maintain payment records and receipts. Prepare, research, and participate in reconciliation of various internal and external reports to the general ledger.
  5. Performs related duties as assigned.

Supervision Required/Given

Must have ability to work independently within established guidelines and procedures. Must work collaboratively with Accounting Services Staff as well as diverse individuals and groups.


Position Qualifications

  1. Knowledge and capabilities normally acquired through a high school diploma plus a minimum of two years of additional training/education in accounting and bookkeeping. Collection experience preferred.
  2. Two years of accounting/bookkeeping experience. Experience sufficient to demonstrate competency in: basic accounting principles, cash handling, and PC applications associated with billing and accounting, and customer service.