Human Resources

Academic Support Services Assistant


Primary Role

Provides varied and complex administrative and office support services for Academic Support Services and the J. Omar Good Fund.


Typical Duties and Responsibilities

Both jobs require the following:

  1. Performs a range of administrative/office support services including: correspondence preparation; filing maintenance and retrieval; copying; customer service by phone, in person and through the mail; opening mail; scheduling appointments and meetings; arranging travel; etc.
  2. Performs a variety of critical logistical support services including: planning and scheduling meetings, events, travel, etc.; arranging appointments; planning and overseeing mailings.
  3. Answers questions by phone, in person, or by mail.  Provides program information and explains program policies and procedures to students, faculty, staff, and families of students, both internal and external, providing expert counsel and advice.
  4. Prepares and proofreads documents including reports, contracts and correspondence, Drafts correspondence preparation for personal use and for others.
  5. Conducts financial transactions such as purchasing goods and services, institute payment requests; submit and track payroll data.
  6. Performs a variety of duties that require a high degree of confidentiality.
  7. Performs related duties as assigned.

Academic Support Services Only:

  1. Collects and processes data and information collected from applications, forms, requests, insuring completeness and accuracy.  Maintain supporting database and files.
  2. Completes and prepares routine reports.
  3. Prepares and completes a considerable statistical semester-end report for the department.

J. Omar Good Fund Only:

  1. Prepares and circulates agendas/announcements/minutes, etc.
  2. Receives and deposits payments, monitors benefits and expenditures.
  3. Organizes, coordinates, and prepares correspondence, brochures, vouchers, etc., for community and campus-related workshops and convocations.
  4. Prepares and completes documents for annual budget; serves as budget officer for same.


Supervision Required/Given

Works with considerable independence, but is supervised by the J. Omar Good Visiting Professor and the Director of Academic Support Services.  Must work collaboratively with diverse individuals and groups.  Supervises small support staff and/or student assistants.  Shares in the supervision of over one hundred student tutors with the Director of Academic Support Services.

Position Qualifications

  1. Knowledge and capabilities normally acquired through a high school diploma.  Additional academic training preferred.
  2. Three years experience in an office setting sufficient to demonstrate competencies in: customer service, project planning and management, PC based office software, budget planning and tracking, staff supervision, advanced word processing skills, strong interpersonal skills, flexibility, adaptability, and effective handling of confidential matters.